CHAPARRAL WINDS ASSISTED LIVING

If I could put negative stars I would. If I knew what I know now about this place I wouldn't have moved my mom into the memory care a year & half ago. I just can't move her right now or I would. So I'm stuck. Your loved one will not be taken care of here. I feel they treat them badly because the residents won't remember what happen. If the nurses don't like their job then they need to find a different one. Caring for the memory care residents is something you need to do as if it was your own mom or dad. The nurses are disrespectful. Especially on the weekend. I have asked several times for them to put a bra/undershirt on my mom when they dress her and they still don't do it. I haven't seen her wear her own clothes for over 6 months. Her hair is never combed. The nurses (on the weekend) sit around on their phones & talk. They yell at the residents to go to their room when they ask for help, or they tell them their family can help them. We pay for a service that isn't providing. With all that said, I will say there is 1 nurse that is fantastic during the week, & the housekeeping is great also. Mom's room is always clean & neat. She even rearranges it from time to time. Thank you to them.

On behalf of the Olachea family, we would like to extend our appreciation and thanks to the staff at Chaparral Winds assisted living. We would like to particularly give thanks to Kayla, the marketing consultant, who at the very first moment we made contact over the phone was so gracious, communicative, informative, and interactive. She was a total customer service oriented young lady. She was a professional and went out of her way to make my family and particular my dad who is now a tenant at the facility, feel at ease in allowing us to tour the facility, eat lunch in the dining facility, and to spend as much time as we needed in asking questions and coordinating to get our father moved into the facility. I know Kayla was busy, coordinating a conference and performing her daily activities and performing , her daily tasks. She always took time to sit down and converse with us and to answer our questions. My dad was impressed by her at the very beginning and so were we. Nurse Wendy and the medical staff were great as well. In addition, I would like to make a shout out and a hearty thanks to Grace the medical assistant/helper who immediately calmed my dad down in his first transitionary day in the facility. She was so friendly, helpful, and intuitive in establishing a great rapport on the first day with my dad. If all staff personnel is as good as Kayla and Grace, my dad’s stay at Chaparral Winds will be an outstanding experience. Thank you so much, The Olachea Family

We did not end up choosing Chaparral, but really liked it. It was spotlessly clean and fully staffed (staff seemed to be everywhere). The rooms we were shown were ample, fresh and new looking (as if they'd just been painted), and sunny. Their in-house PT rooms and dining rooms, etc., also look clean, neatly organized, and just about perfect, really. Our tour host was Pasca, the marketing director, who was genuinely warm and funny and made us all feel at home immediately. I particularly noticed the change in my 94-year old father's demeanor. He went from being anxious and a bit grumpy to joking and laughing. He really liked Chaparral and we would have moved him there but he's instead moving out of state to live close to family.

Wish we moved Mom in here years earlier! She is taken care of so well. She enjoys all the activities and food. We looked at the idea of moving her for over a year. We toured several communities and just felt that Chaparral winds was the place for mom. The staff is amazing to work with. They keep me updated and informed on issues before they become problems. The management and nursing staff our on top of things. I do have to say it wasn’t the newest community but it is beautifully maintained and so clean. No Smell. Housekeeping staff is on top of everything. Her clothes are laundered by the in house staff and they were so accommodating with using her laundry products that she prefers. She couldn’t be happier and I get to sleep easy.

My Mom and my Aunt both live at Chaparral Winds and are very happy. The staff is always very considerate of their needs. Stephanie is amazing and does a wonderful job to ensure that all our concerns and questions are answered. My Mom and my Aunt play bingo twice a week, watch movies with other residents and have made many friends. Great place to live! Thank you to Chaparral Winds!! This is an update to my previous post 5 years ago. Since I posted the previous review, my Mom has passed away. She was moved over to Assisted Living at Chaparral Winds 4 months prior to her passing. Everyone was so nice and helpful at that time. Now, fast forward 3 years and my Aunt is now in Assisted Living. She fell and was put into rehab for 6 weeks. During that time, I was able to get her a room in Assisted Living. Kayla was such a blessing during the entire process. She not only helped me with all the information, but personally gave me loving support. The entire staff at Chaparral Assisted Living has been wonderful and the whole process went very smooth. My Aunt is loving her new apartment, playing bingo almost every day and she loves going next door to Independent Living to visit with her friends. I highly recommend Chaparral Winds to anyone looking for a place for their loved ones.