SHADOW MOUNTAIN MEMORY CARE

This place used to be awesome. But from 2023 there has been blatant racism going on here. For example if you're black or African (about 70% of the staff) you're allowed to show up an hour late for your shift, go on 2 hour breaks unnanounced, sleep on the job, and knowingly and obviously, out in the open, break the law, and get covered by your fellow black coworkers. You're basically immune to discipline at Shadow Mountain if you're black. It started when Tamika Mitchell came in, the RCC. Coincidentally, within a few short months all of the nurses and management quit, including the ED Dan and Monica. All basic moral standards tell me she's evil, and I do not use a word like that very often. I hope the owners realize the humongous mistake they've made by letting this backstabbing woman take control over the place. But they obviously aren't going to fire her because she will quickly pull the race card, even though things have been factually more terrible and malignant ever since Tamika Mitchell took control. So everyone will just have to deal with it. Nothing will change. Don't move your family member here. The company is also based in Oregon and does not care about you as a family member unless you threaten to sue.

My husband and I sing at various memory care and retirement centers in the metro Phoenix area. Shadow Mountain Memory Care in Phoenix, is one of the most caring places that we have performed at. The staff is so genuine, caring and loving towards the residents. It is touching to see the staff encourage, hug them, make them smile and laugh, dance with them, and interact with them in the most caring ways. I would highly recommend this wonderful place to anyone who is looking to place their parent, who may be needing care due to memory issues, in a very safe and loving environment.

This community is extraordinary. What they promise you is exactly what you get and who they seem to be is exactly who they are. This is the one time when "if it seems too good to be true" it actually IS true. This is important to know because our past experiences with finding a place for my beautiful dad had been nightmarish. Some facilities and homes can tell you they are "dementia experts" and residents can "age in place". But can they? These places can tell you they have activities, awake staff and proper meals, but do they? Our aging parents do not come with instruction books, just like our babies didn't, and it is foreign and scary and it is hard to trust anyone with this person you love. But, we have found the perfect place in Shadow Mountain. Every single person is a caring professional, be it the medical staff, the administration, the activities director, the chef, the Maintenance fellow, all of them...they all care for these people and know them. They see them. There are appropriate activities designed for each resident. There are gatherings and celebrations. My dad has a significantly better social life than I do and this is a good thing. There are carefully prepared meals and snacks and so much music and dancing. And the communication is so outstanding, I have finally slept knowing my dad is safe and content and happy. They are loving and kind and it is easy to tell they are devoted to these precious people. My dad has actually improved with their care and attention and I highly recommend this community if you find yourself seeking additional support for your loved one. I am forever grateful we have been lucky enough to become a part of the Shadow Mountain family.

The staff and facilities are superlative. These people cared for my mom for the last five years of her life, which I can proudly say were some good years for her in spite of her dementia. She always had a smile on her face when I would go to visit her. There was always great music, events, and activities that my mom loved. She made some wonderful friends when she was there and I did, as well. I'll never forget some of the happiest times I ever had with my mother at Shadow Mountain. I can't thank these people enough for their loving care of my mom and for treating me like family.

Love this memory care facility. They treated my mother like a Queen. The care that all the individuals get is top notch. The activities are daily, food is excellent and the facility itself is sanitized and clean. I highly recommend this environment for your loved one.