PROJECT AVISTA SENIOR LIVING NORTH MOUNTAIN

when the people you care about the most reach the place in their lives where they’re not able to do things on their own, it can be an extremely sensitive & nerve-racking thing choosing a place that can help to take care of them. I have had zero complaints with any of the staff or care that we have experienced. One member that stands out to me is Rob. He’s always been incredibly kind and gracious to me and my family since day one. Glad to know him, and glad to know my family is in good hands!

If you want your family member and loved ones to be fed he bare minimum in a dirty roach invested kitchen send them to live here. Once you eat the food you became sick and have to run to the toilet. Very unsanitary and unsafe. Management will sweep things under the rug and walk around with a smile. It’s family owned and things because a blur. Your family will be treated badly your family will be in danger here. Speaking from experience. They talk to the families with no respect and like we don’t know anything when we bring up a concern. People are always smelly and miserable every floor smells of strong urine smells. They have bed bugs and roaches infecting everything crawling all over the residents .They don’t accommodate behaviors or mental illnesses your loved ones might have. When exploring options for my loved one they mentioned that the skilled unit for dementia wouldn’t be able to take my family member because they don’t have a skilled nurse to deal with real time events in real time . They will brush things off and make you feel crazy. They will never honor your word as poa. They are short staffed and the workers run around trying to deal with residents but most become neglected and force to have to wait . They will only rush for you if you pay them out of your own wallet. Don’t recommend unless you want your family to decline faster then you anticipated

Wonderful attentive care, the staff here is so loving and caring and they take the extra time to truly know their Residents in the way you want for your family. Extra details to help them remember. The little things to help them feel oriented and safe. I can't say enough great things.

We were new to this experience and needed to find a quality facility with good people and we needed it quickly. Our search ended at Avista and it was largely due to meeting Rob Bailey. It’s a very nice facility and the staff is great but Rob went above and beyond to help us get through numerous challenges that our situation presented and always with grace. I was also impressed with his interaction with everyone we encountered on several visits there. It’s obvious that he takes a personal interest in and cares deeply for those that call Avista home. I could not recommend more highly.

My grandmothers been living here for about 3yrs now and the service is always great, staff members are always welcoming and the staff members are very caring for the patients. especially Joanna , emily, and Janet they are very caring for and always have quick service very outgoing people!