LEGACY MANOR

We toured Legacy Manor as a place for mom to live and receive the level of care she requires. We we're very impressed with the home and the staff and coming up on two months, we couldn't be happier with this choice. Within minutes of mom's arrival, one of the caregivers was helping mom with dinner while the contract and hospice nurses were doing their work. Pinki, the owner of Legacy Manor, has made it clear that their goals will always be to honor the dignity and respect for the residents rather than making decisions based on what is easiest. This came up when we asked about what clothes we should provide for mom. Pinki stressed that whatever would make mom comfortable, they would make it work. After a few days, I got a hug from my sister and she said she was really happy with our choosing Legacy Manor.. Although mom hasn't been partaking of the regular meals, it is always nice to smell what's going on in the kitchen & I've asked residents if it tastes as good as it smells and always get an affirmative response and some have expressed that they are happy with the variety. Many times mom has required extra care in the middle of the night and it seems like they are closely monitoring mom & providing for her needs. They have been great about ensuring that she is clean and has fresh clothing and bedding. There have been many times that the caregivers just take the time to talk with and provide comfort for mom. The Legacy Manor management and caregivers made mom and our family feel welcome and cared for from the very first day.

This facility, under new ownership and new management of 4 months, is evicting my family member, after residing there for over 4 years . He is 100% disabled veteran with memory issues from traumatic brain injury, claim to offer care for seniors with memory issues, but claim our veteran " isn't a good fit". He waters and plants flowers in the backyard fills the bird feeders, with permission, and forgets to turn off the water. Uncertain why verbal reminders and supervision seems too difficult for staff to follow up and check on him. Never a problem with the previous owners. This vet can dress himself, care for his own room and belongings, and just requires some direction at times. Management does not return calls and lacks communication skills. I requested their RN to call so we can review my family member's behavior and special needs and my e mails were never returned . Previous ownership would communicate with the family as needed, to find resolutions to new problems and situations would arise. It was a team approach for the well being of our family member - this new management showed little to no tolerance nor cared to work on problem solving. Now,we are getting NO provisions for an extra grace period beyond 30 days of eviction to search for a new facility, which is difficult on a veteran's salary. Wee reside out of state, cfearing a bigger challenge. Because we are upset with this unexpected and unwarranted eviction, we are labeled as unhappy with the care provided and therefore, aren't a good match. Our warranted concerns and frustrations have labeled us as being hostile by the management. Horrible, horrible communication by administration and deplorable treatment of a senior veteran!

My mother lived at Legacy Manor for three years. She received excellent care. The care givers provide activities for anyone who wishes to participate. Most rooms have their own bathroom. When Mother entered hospice, she was able to stay there and hospice came twice a week. All meals are home made from nutritious, fresh vegetables, fruit and meat.

My father enjoyed his independent living apartment and friendships at The Heritage Tradition in Sun City West until January of this year (2019) when his health declined suddenly and, after two brief stays at Del Webb Hospital followed by a three-week stint at Grandview Rehab it became clear to my sisters and me that Dad was on his last legs. We hoped to keep him in The Heritage’s assisted living area after his discharge from Grandview Rehab but his deteriorating condition made that impossible, nor were my sisters and I capable of caring for him properly. As I began exploring possible living arrangements for him, an administrator at Grandview Rehab gave me the business card of Ms. Michelle Sayles, a Phoenix-based RN with many years of nursing and hospice care who is now in the business of helping people find good places for their moms and dads who are nearing the end of their lives. I called Michelle and she agreed to meet with me the following day so she could gain an understanding of Dad’s situation, to actually meet and visit with Dad, and to discuss options with us. Dad was unable to hear and follow much of what was being said so he simply said “I trust you’ll do what’s best.” I already had Dad’s power of attorney but those words at that moment freed me to truly place myself in his stead and proceed to act in his behalf with complete confidence. Anyway, Michelle had clearly been in this same situation many, many times before and was able to communicate ideas and possibilities with clarity and compassion. Michelle then took me on a tour of a number of assisted living group homes in the northwest valley (in Surprise and Peoria, AZ) and as we made our way to Legacy Manor Assisted Living she told me a little about the owner of the place, Ms. Pinki Dhillon, with whom we would be meeting. As Michelle took me through those assisted living group homes that day, she was thoroughly professional and impartial in her demeanor and presentation of each place and the many various facts she relayed to me about each, but as we approached Legacy Manor Assisted Living Michelle told me she was on very friendly terms with Pinki Dhillon. What Michelle said, if I remember correctly, is “Pinki is a very special individual.” Well, I met Pinki and immediately understood what Michelle had meant. That day, for many reasons, I made the decision to move Dad into Legacy Manor Assisted Living, and my three sisters and I now agree that doing so was one of the best decisions of our lives. Yes, the food at Legacy Manor Assisted Living is very good; much of it is homemade, fresh, and quite tasty (I ate it several times). Yes, the facility is clean, comfortable and secure. Yes, Pinki is professional, proficient, competent, and oh so nice. Yes, Legacy Manor Assisted Living checked all the boxes when it came to governmental regulatory oversight. But through that whole selection experience and in the months that followed, my sisters and I learned that nothing is more important in an assisted living group home than great management coupled with great caregivers. I’m talking about the men and women who prepare the schedules and enforce the house rules and prepare the food, and care for and clean and interact constantly with the elderly residents. In all these ways, Pinki Dhillon and Legacy Manor Assisted Living hit a grand slam. Seriously great care! And what is more important than THAT, I ask? Dad passed away at age 94 after just two and a half months at Legacy Manor Assisted Living. He was visited almost daily by one of my sisters or me (I live in Pennsylvania so I only saw him there a few times) and we all witnessed firsthand how Pinki and her house manager and their caregiver team truly did care for Dad. One month after Dad passed away our family assembled in Phoenix to hold a memorial service for Dad and it was no surprise to us that Michelle Sayles, Pinki Dhillon and even one of Pinki’s caregivers were in attendance. What more could we have wanted for Dad than for him to spend his last days with people who truly cared for him?!

If there was any way I could give this place a 0 score I would. They call this place a care facility but that is exactly what you will not be getting from these people. There is deception from the 1st words out of their mouths and you will find that the only thing they're intrested in is money in their pockets. They put on a good show when you tour and their facility but when you start looking deeper into it you'll find there are many problems. They're unwilling to go anywhere beyond what is expected of them to do and they will not even assist with simple daily tasks for the residents such as cutting up their food. They freely admit that the scripted menu that they show you is something they only do per state requirements and in reality they serve the residents frozen lasagna, Campbell's chicken soup out of the can, and a powder drink they call Orange juice. There aren't any fruits or vegetables served with any meals so the nutritional value of their menu is not adequate for many of the people staying there. They claim if there is something that you do not want to eat they will make you something to your liking. This is simply not the case. They were even unwilling to warm coffee. Also the website does not clearly depict the facility where your loved one will be staying. Those are stock photos. We found the place to be nice and very appealing but soon noticed that the $500 we were charged for a cleaning fee prior to our mother being placed there was used for something other than cleaning. There was urine stains all over the toilet and the front of the bathroom vanity was dirty along with the floor. There also were dirty towels left on the floor in the kitchen. There are no calendars or clocks for the residents to view and they do not allow newspapers stating they don't really know what they're reading anyway. They claim there will be daily activities but this is something that just doesn't happen and they prefer to put the people in the rooms by 630 every night. One resident actually commented about the blinds being open in the living room so she could see outside saying it was nice to have an idea what time of day it was. They run this place called Legacy Manor along with another called Fletcher heights. The owner will be opening another facility soon who also freely admits that this is a business which is very profitable. Please do not even consider sending anyone you care about to any of their facilities. Tell everyone you know do not send anyone they care about to any of these facilities. We will be contacting state agencies, and would love to see them shut down.