THE ENCLAVE AT GILBERT SENIOR LIVING

My mother has been a resident at this facility for almost 3 years. For the most part, it is a fairly welcoming environment. There are a few staff members that are wonderful and do their absolute best under the circumstances. Initially, I bought into the list of excuses for running out of food, constant turnovers and staffing issues, etc. Unfortunately, it has progressively gotten much worse. The "restaurant" as they label it is just a dining room and it is a complete DISASTER! They run out of plates on a regular basis and just struggle with the basics in general. They were out of milk last night just as one example. The wait is generally long but there are times that it can run close to 2 hours with some of the residents either leaving hungry prior to receiving their food or because they received it, and it is inedible. These people are at the end of their lives and meals are one of, if not the only thing they have to look forward to. I have brought it to the attention of management in the past and nothing has changed. It just continues to decline. They are well aware of the issues and are either unable or unwilling to make changes. Neither of those is acceptable. I plan to file a formal complaint with the state and/or anyone willing to listen. Do yourself a favor and pass on this place! Also, read the NEGATIVE reviews and you will see that some of the responses from owner are... Dear ____, thank you so much for your positive comments. We are glad we delivered such a great experience! That perfectly describes how out of touch with reality they are!

As an employee going on 2 years it has been an amazing experience working for Spectrum. They take true pride in their communities. Consistent support from regional and corporate. I might be biased but we are truly blessed with the best residents, coworkers, and families. I truly love being apart of a team that gives 110% in each department to serve our residents. I would highly recommend this location for your loved ones, the care provided is outstanding.

The Enclave has a serious staffing problem in the dining room. Most days, the wait for service is long and they frequently run out of food selections such as soup and ice cream.

Words can't describe how appreciative I am for the excellent care my grandmother received while residing in assisted living at The Enclave. When we first brought her to The Enclave, she was on hospice care, so we knew we didn't have too much time left with her. While my grandmother was only able to spend a couple of months at The Enclave before she peacefully passed, I am absolutely certain that she would have loved to have lived here on a permanent basis for years to come. The caregivers, dining staff, and administrative staff were all absolutely phenomenal and truly treated her like their family. It was such a heartwarming thing to have seen and helped us feel reassured that she was in excellent hands for those parts of the day when we weren't with her. I absolutely recommend this senior living facility.

This place can be very toxic. I worked here and while there are ups and downs in every job, the problem I find here is that there’s not much improvement that happens in my experience. The restaurant management can be very toxic. Some of the chiefs also are pretty mean and at times yells at the servers and even each other. The HR lady herself is also mean and rude in which few can come to her for guidance. The residents here are decent and this place has some good workers, and I think management needs to do a better job at communicating with its employees. All in all, this place should do a better job to abide by its mission and values. I hope things change for the better here.