Ann Johnson
5 Stars
I stopped by the Stratford for a tour because it is located in a beautiful neighborhood with a convenient north central location just off 19th Ave on a quiet residential street. I did not have an appointment but was greeted by the beautiful smile of Olivia. I chatted with a few residents who appeared cheerful and happy to be embarking on an outing to the local thrift shop. Other residents milled about the lobby taking advantage of the refreshments and comfortable surroundings. Valerie appeared shortly and we toured a model apartment. It was spacious, light, clean and well appointed with a large walk-in closet. She was very warm and caring as we discussed the needs of my loved one. I left with a sense the staff here truly cares about the wellbeing and happiness of their residents. This community has all the essential amenities and feels secure but also relaxed and homey. Well worth a visit!
Jeremie Long
5 Stars
Mother in-Law was placed in Memory care for Alzheimer and mild Dementia. The entire staff and Nurses have been Extremely friendly and helpful. They have improved her quality of life and her demeanor 100%. The facility is clean and well organized, and the nurses are very friendly, both the visitors and the Residents.
Amy McWilliams
5 Stars
I went to visit this community and met the ED, Mindy, who was really really kind. I had great tour from Valerie and she was very knowledgeable and helpful and has positive energy. Great community with trustworthy people running it. I trust this community whole heartedly!
Pamala Stone
5 Stars
My mom was placed in the memory care facility about 8 months ago. I can not say enough about the care givers in the memory care unit. Her quality of life and demeanor have improved so much since she has started living there. Thank you so much to all the staff and caregivers here.
Niki Kimball
1 Stars
We placed my mother in the memory care unit in February of 2021. The woman who recruited us was amazing and friendly and a true joy to work with. However, she was the only one. The manager Kim was absolutely terrible as was the general manager Chris. My mother was also diabetic and as soon as she was here the Dr decided to take her off of her insulin and try only Metformin. The problem is that this caused her blood sugars to soar and in turn caused her to have some behavioral problems. We didn’t know any of this until they decided that they were kicking her out to a behavioral home and it was happening that night. Kim also seemed surprised that we had been down every weekend to visit. We had not ever been informed of her behavior problems until they were sending her away. Then my mother was at the behavioral home for 4 weeks due to the fact that at 2 weeks we were informed the night before they were due to release her that they wanted us to get guardianship over her, a $3500 process, when in the state of Arizona we did not in fact have to have that because of the surrogacy law. They were unwilling to take it. In the end we had to move her. However, when we went to get her things , that we had written her name on (every piece) we got a large amount of other peoples things and were missing a lot of her stuff. Her mothers ring had been stolen(we forgot to take it from her as she always wore it). Her custom made grandma blanket was missing.
The worst part of the whole experience was how cold and un-empathetic Kim and Chris were. It was heartbreaking to see my mother deteriorate even faster due to the poor management. We placed my mom in mid February, when physically she was still very healthy and mobile and she passed in June a true shell of who she was in Feb.
