J Coffey
5 Stars
Overall we are very happy here. Its not home, but most of the staff does their best in making it feel like it is for my mother and all the residents here. The staff is happy and positive here at N Brookdale, they do a good job at trying to plan different activities for the residents which I love and they take good care of their laundry unlike other places we've been where it gets ruined, lost, stolen. The food is good, its spotless clean, rooms are good size, she also has made many friends here. We love everyone who works here, they make it what it is
Lisa DeNike
3 Stars
Like most assisted living facilities, they can't keep staff. The memory care unit is definitely understaffed and it shows in the attentiveness to each resident, mostly whom are in wheelchairs and need consistent attention to their hygiene. I don't know if they are underpaid (most likely) but they are definitely overworked as there is persistent staff shortage and turnover. I would not put a loved one here (memory care specifically) if they were bedridden or if you are not available to check in on their well-being several times a week. On the plus side, everyone is very nice and the place is kept clean. I think they are trying their best but you can't run a successful business if you can't keep your employees.
Clara Lout
5 Stars
My mom has been living at Brookdale North Mesa for over a year. I am so happy to have found a place where she feels safe and well adjusted. The staff and the leaders at Brookdale are by far the very best! I love how they all work so hard to help the families and the members that live there. I come visit my mom almost every day and I get the same feeling every time I'm there. The staff is always so friendly, and never too busy to stop and say hello. I recommend Brookdale North Mesa to anyone wanting to find a warm, caring, and safe place for their loved one away from home.
James Wilson
5 Stars
Our mother has been at this Brookdale facility for almost a year and we couldn't be happier with her placement there. She lived at a different Brookdale facility before, but the key to Mom's success at the North Mesa facility is the helpful and congenial staff at this location. Mom actually told us that she feels like the staff are her family and we can see why. From Paul, the activities director, to the amazing Med Techs and nurses, as well as the many kind and patient caretakers, Mom hasn't merely lived here, but has flourished.
D Ebert
5 Stars
My mother has been in Brookdale North Mesa for over a year, and we have had a very good experience. This facility is always clean, inviting, and the staff are knowledgeable, very friendly and helpful. The caregivers are also very caring and go the extra mile to serve the residents, but I feel there should be more of them. The food is good, and the variety of dishes is also good. I love that the staff decorate the facility so well for every holiday, and they have wonderful group entertainment evenings each month as well as daily activities. I would highly recommend Brookdale North Mesa for anyone looking for a great place for their parent or loved one.
